Code of Practice


The New Car Code of Practice sets out the standards that car manufacturers agree with the following:

  • Complaint Handling
  • New car warranties
  • Advertising
  • Availability of replacement parts

The vehicle manufacturers gives the Code details promises and contains guidance to serve the consumer.

We are totally committed to providing and maintaining the best levels of service to our customers as a follower to this Code.

Our approved dealers and repairers are dedicated to a transparent and fair way of doing business. They have subscribed to the Motor Industry's Code of Practise for Service & Repair, and sincere to:

  • Completing work as promised
  • Fair & Honest services
  • Competent and conscientious staff
  • Open and transparent pricing
  • Invoices that match quoted prices
  • An instant and straightforward complaints procedure

The Motor Codes Advisory and Conciliation Service will offer free objective advice and when an Alternative Dispute Resolution (ADR) service that we are promised to you are not fullfilled with the outcome of a dispute.

Visit the website www.motorcodes.co.uk or call the Consumer Advice Line: 0800 6920825 for further information.